Order cancellation policy

The Dual E-Commerce SRL company can cancel any order placed by you, with simultaneous or subsequent notification, without such cancellation incurring our liability or obligation to bear any damages, in the following cases:

  1. Non-acceptance of the transaction by the bank issuing your card; Invalidation of the transaction by the card processor approved by the Company;
  2. The data provided by you is incomplete or incorrect;
  3. The company considers, on the basis of objective reasons, that by placing the order you are pursuing an illicit purpose or causing damage to it or its associates;
  4. Any of the Terms and Conditions or Policies displayed on www.dualhome.ro or www.dual-home.com have not been respected by you.
  5. Due to the large flow of orders, stock synchronization is done every 24 hours, the company Dual E-Commerce SRL is in a position to revoke any order without incurring other obligations.

If you want to cancel a placed order, it can be canceled within 12 hours of placing the order at the phone number shown or by e-mail.

If you have already made the online payment with the card, the value will either be refunded or compensated with a voucher of the same value.

For ordered products that are not accepted, or are returned to us because the customer was not found after several delivery attempts, a fee of 50 RON including VAT will be charged for administration costs.

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